...Justice and Accountability🔗 III.13 States must establish impartial and effective complaints mechanisms to receive complaints of CRSV🔗 Under article 13, States must establish impartial and effective complaints mechanisms to receive complaints of torture and ill-treatment that are made known and accessible to the public, including to: Persons deprived of their liberty, whether in detention, psychiatric facilities,214 or elsewhere via, for example, ‘telephone hotlines or confidential complaints boxes in detention facilities’; Persons belonging to at risk or......marginalised groups, ‘including those who may have limited communication abilities’.215 States should: Ensure that independent, effective, confidential and accessible complaints mechanisms are available in all places of detention, including police custody facilities and prisons;216 Ensure that ‘closed complaints boxes’ are installed in prisons;217 Ensure that every individual who alleges that they have been subjected to torture or ill-treatment has the right to complain to the complaints mechanism ‘without any impediment’;218 Ensure that the mechanism is......able to deal with all complaints of torture and ill-treatment, including sexual violence,219 in an impartial manner, and that the mechanism’s investigators are independent from or not influenced by the suspected perpetrators;220 Ensure that investigations of allegations of torture and ill-treatment ‘committed by law enforcement, security, military and prison officials’ are not undertaken by the police or military, but by the complaints mechanism;221 Ensure that complainants of torture and ill-treatment are protected against reprisals and intimidation.222...